Our Contact Center Management Team
The growth and direction a company takes is always based on its leadership. Our contact center management team made the decisions and choices that elevated us from a customer service contact center to a full-scale outsourcing alternative for large corporations.
Roosevelt Montgomery, Vice President of Contact Center Services
Roosevelt has a proven track record of balancing operational efficiencies with business growth for complete client satisfaction. His proactive management style and strong leadership techniques generate a driven contact center environment. Roosevelt has found the perfect balance between client satisfaction and staff loyalty while achieving every goal set before him. With over 9 years of operational management for organizations in the contact center industry, Roosevelt has managed programs for AT&T, DirectTV, Tivo, XM Radio, Motel 6, Marriott and Family Dollar. He's built strategic business relationships that resulted in increased revenues and bottom line profitability for both his company and the clients.